Privacy Policy

Sampayan Xpress

Last Updated: October 8, 2026

1. Introduction

Welcome to Sampayan Xpress!

At Sampayan Xpress, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, purchasing our products, or communicating with our customer service team.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with applicable Philippine data protection laws, including Republic Act No. 10173, also known as the Data Privacy Act of 2012.

By using our website, you acknowledge that you have been informed of the practices described in this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full name

• Email address

• Mobile or contact number

• Billing and shipping addresses

• Order details and purchase history

• Customer service inquiries and communications

Payment Information

When you make a purchase, payment information may be processed through Shopify or our authorized payment service providers.

We generally do not directly receive or store complete credit or debit card details processed by these providers.

Automatically Collected Information

When you visit our website, certain technical information may be collected, including:

• IP address

• Browser type and device information

• Website activity and pages visited

• Cookies and similar technologies

• Referral sources and general location information derived from technical data

The specific information collected depends on our website configuration and the services enabled.

3. How We Use Your Information

We may use your personal information for the following purposes:

• Processing and confirming orders

• Verifying payments

• Preparing, packing, and shipping products

• Providing delivery updates and tracking information

• Responding to customer inquiries

• Handling returns, refunds, exchanges, and warranty concerns

• Detecting and preventing fraudulent transactions

• Improving website functionality and customer experience

• Maintaining business and transaction records

• Complying with applicable legal obligations

We may also send promotional communications about Sampayan Xpress products and offers where permitted by law and supported by an appropriate legal basis, including consent where required.

Customers may opt out of promotional communications using the available unsubscribe method or by contacting us.

4. Legal Basis for Processing

We process personal information only when permitted under applicable data protection laws.

Depending on the purpose, processing may be based on:

• The need to fulfill a contract with the customer

• Compliance with legal obligations

• Legitimate interests, where permitted and not overridden by applicable individual rights

• The customer's consent, where required by law

• Other lawful grounds recognized under the Data Privacy Act

We will not treat a customer's acceptance of this Privacy Policy as blanket consent for every processing activity.

5. Sharing of Personal Information

To operate our online store and fulfill customer orders, we may share necessary personal information with authorized third parties, including:

Shopify and E-commerce Service Providers

Our store is powered by Shopify, which provides the technology used to operate our website and process online orders.

Payment Service Providers

Payment information may be shared with authorized payment processors to complete transactions and prevent fraud.

Courier and Logistics Partners

We share necessary delivery information, such as the recipient's name, shipping address, and contact number, with delivery partners to fulfill orders.

Technology and Service Providers

We may use third-party services for website hosting, analytics, customer support, email communications, and other business operations.

Government and Regulatory Authorities

We may disclose information when required by applicable law or valid legal process.

We do not sell customers' personal information for monetary consideration.

Where advertising or analytics technologies are used, their data-sharing practices will be disclosed and managed in accordance with applicable law.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Maintain shopping cart functionality

• Support secure checkout

• Remember website preferences

• Analyze website performance

• Improve customer experience

• Support advertising and marketing activities, where enabled

Certain cookies are necessary for the website to function properly.

Other cookies, including advertising or analytics cookies, may be subject to customer preferences and applicable consent requirements.

Customers may manage cookies through available website privacy controls and browser settings.

Disabling certain cookies may affect website functionality.

7. Data Storage and Security

We take reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access restrictions, secure service providers, and appropriate internal procedures.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

In the event of a personal data breach, we will take appropriate action, including notifications when required by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal and regulatory requirements.

Retention periods may vary depending on the type of information, the purpose of processing, and applicable accounting, tax, consumer protection, and other legal obligations.

When personal information is no longer required, we will take appropriate steps to securely delete, anonymize, or otherwise dispose of it.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, individuals have rights concerning their personal information, subject to applicable legal conditions.

These may include the right to:

• Be informed about how personal information is processed

• Access personal information held about them

• Request correction of inaccurate or incomplete information

• Object to certain processing activities

• Request blocking, removal, or destruction of personal information when legally justified

• Withdraw consent where processing is based on consent

• Request data portability where applicable

• Seek damages where legally justified

• File a complaint with the National Privacy Commission

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before processing a request to protect your information from unauthorized disclosure.

10. International Data Transfers

Because our online store uses Shopify and potentially other international technology service providers, certain personal information may be processed or stored outside the Philippines.

Where international transfers occur, we will take appropriate measures to protect personal information and comply with applicable Philippine data protection requirements.

11. Children's Privacy

Our website is intended for customers who are legally capable of entering into purchase transactions or who have appropriate authorization from a parent or legal guardian.

We do not knowingly collect children's personal information for unauthorized purposes.

If we become aware that personal information has been collected from a child without the required authorization or lawful basis, we will take appropriate corrective action.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

These third parties may have their own privacy policies and data processing practices.

We encourage customers to review the privacy policies of any third-party services they use.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website features, technology providers, or legal requirements.

Updates will be published on this page with a revised date.

Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

14. Contact Information

For privacy-related questions, concerns, or requests regarding your personal information, please contact:

Sampayan Xpress

Business Address: Touchgold Complex, Brgy. Santiago, General Trias, Cavite, Philippines

Customer Service Email: sales@homeheroshop.com

Contact Number: +63 917 712 2558

Website: https://www.sampayanxpress.com

Data Protection Officer / Privacy Contact: sales@homeheroshop.com (privacy inquiries)

We are committed to handling your personal information responsibly and addressing privacy-related concerns in accordance with applicable Philippine law.