Return & Refund Policy

Nocodec Inc. | Sampayan Xpress

At Sampayan Xpress, operated by Nocodec Inc., we are committed to providing quality products and dependable customer service.

This Return & Refund Policy explains the conditions and procedures for returns, exchanges, replacements, and refunds.

It applies to purchases made through the official Sampayan Xpress website and authorized direct-sales channels. Purchases made through Shopee, Lazada, or other marketplaces are also subject to the applicable marketplace procedures.

This policy operates alongside our separate Warranty Policy and does not limit mandatory consumer rights under Philippine law.

1. Eligible Reasons for Returns or Refunds

Customers may request an appropriate remedy if a product:

• Has a manufacturing defect

• Arrives damaged during delivery

• Is different from the item ordered due to an error on our part

• Is missing essential parts or components

• Materially differs from its advertised description or specifications

• Otherwise fails to meet applicable consumer protection requirements

Requests will be assessed based on the nature of the concern, available information, and applicable consumer rights.

Manufacturing-defect coverage is explained in our separate Warranty Policy.

2. Product Warranty

Products sold by Sampayan Xpress are covered by the applicable limited warranty issued by Nocodec Inc.

Electronic products carry a 1-year limited warranty, while non-electronic products carry a 30-day limited warranty, both covering manufacturing defects.

For complete warranty coverage, exclusions, and claim procedures, please refer to our separate Warranty Policy.

These commercial warranty periods do not restrict statutory consumer rights under Philippine law.

3. Reporting Damaged, Defective, or Incorrect Items

Customers are encouraged to inspect their orders upon delivery.

If an item arrives damaged, incomplete, defective, or incorrect, please contact us as soon as reasonably possible.

We encourage customers to report delivery-related concerns within 7 days of receiving the order to facilitate prompt investigation and resolution.

However, this reporting period is not an absolute deadline for legally protected claims and does not shorten the applicable limited warranty period.

Email: admin@sampayanxpress.com

Phone: +63 917 712 2558

4. Change-of-Mind Returns

Sampayan Xpress generally does not accept returns or refunds solely because a customer:

• Changes their mind after purchasing

• No longer needs the product

• Prefers a different design or color

• Finds a similar product at a lower price elsewhere

• Selects a product that does not suit their personal preference, despite being accurately described

This applies to correctly delivered products that conform to their advertised descriptions and specifications.

These restrictions do not apply when a return or other remedy is required under Philippine consumer protection laws.

5. Wrong Size or Wrong Model Exchanges

If a customer accidentally orders the wrong size or model, Sampayan Xpress may approve an exchange at its discretion.

To qualify for consideration:

• The exchange request must be submitted within 14 days from the date of delivery.

• The product must be unused, uninstalled, and in its original condition.

• All parts and accessories must be complete.

• Original packaging should be retained where reasonably available.

• The requested replacement product must be available.

• The exchange must receive prior approval from our customer service team.

Shipping Fees for Customer-Requested Exchanges

For approved exchanges resulting from a customer's incorrect size or model selection:

• The buyer pays the return shipping fee.

• The buyer pays the reshipping fee for the replacement product.

• Any applicable price difference must be settled before the replacement is shipped.

If the replacement product costs less, any applicable price adjustment will be handled according to the agreed exchange arrangement.

Sampayan Xpress reserves the right to decline discretionary exchanges that do not meet these conditions.

If the wrong item or size was sent due to an error by Sampayan Xpress, the concern will instead be handled as a seller error, and necessary shipping costs will be covered by us as required by law.

These discretionary exchange conditions do not restrict statutory remedies for defective or nonconforming products.

6. Manufacturing Defects

If a product has a manufacturing defect, customers may request an appropriate remedy under the applicable limited warranty or Philippine consumer protection laws.

Depending on the circumstances, the resolution may include:

• Repair

• Replacement of defective parts

• Replacement of the entire product

• Refund, where applicable

For minor issues involving replaceable components, we may offer replacement parts as an efficient solution.

However, customers retain any alternative remedy required by applicable consumer protection laws.

For warranty periods, coverage, exclusions, and claim procedures, please refer to our separate Warranty Policy.

7. Items Damaged During Delivery

If an item arrives damaged during shipping, customers should contact our customer service team as soon as reasonably possible.

Please provide the order details and a description of the damage.

Photos of the product and shipping packaging are helpful for assessing the concern and coordinating with the courier, but an unboxing video is not mandatory to exercise statutory consumer rights.

Where the damage occurred before the risk of loss legally passed to the customer, Sampayan Xpress will arrange an appropriate remedy in accordance with applicable law.

Customers will not be charged necessary return or replacement shipping fees for delivery damage for which Sampayan Xpress is legally responsible.

8. Missing Parts or Components

If an order arrives with missing essential parts or accessories, please contact our customer service team.

Where appropriate, we may arrange shipment of the missing components at no additional cost to the customer.

If sending replacement parts does not adequately resolve the issue, other remedies may be provided in accordance with applicable consumer rights.

9. Sale and Promotional Items

Products purchased during sales, clearance events, special promotions, or discount campaigns are generally not eligible for voluntary change-of-mind returns or exchanges unless otherwise stated in the promotion's terms.

However, sale and promotional items remain eligible for applicable warranty coverage and legally required remedies for manufacturing defects, delivery damage, seller errors, or product nonconformities.

Promotional freebies are generally not separately refundable for cash unless required by law or the promotion's terms.

If a promotional bundle is incomplete or does not meet its advertised terms, customers may request an appropriate resolution.

10. Used, Installed, or Modified Products

Products that have been used, installed, altered, or modified are generally not eligible for discretionary change-of-mind returns or exchanges.

However, use or installation does not automatically invalidate a legitimate manufacturing-defect claim.

Warranty eligibility will depend on whether the reported issue resulted from a covered manufacturing defect or an excluded cause, subject to applicable consumer rights.

11. Return and Refund Procedures for Website Orders

For orders placed through our official Sampayan Xpress website, please follow these steps:

Step 1: Contact Customer Service

Email admin@sampayanxpress.com with your order number and reason for requesting a return, exchange, replacement, or refund.

Step 2: Provide Supporting Information

Please include:

• Order number or proof of purchase

• Product name and model

• Date of delivery

• Description of the concern

• Photos or videos, if available

Step 3: Claim Assessment

Our customer service team will review the concern and may request additional information or product inspection.

Step 4: Return Instructions

If a physical return is necessary, we will provide instructions for the return process.

Step 5: Resolution

Once the claim has been assessed, we will coordinate the appropriate remedy in accordance with this policy and applicable consumer rights.

Please do not return products without first coordinating with our customer service team.

12. Shopee and Lazada Orders

For orders purchased through our official Shopee or Lazada stores, customers should initiate formal return and refund requests through the respective marketplace's official system, where available.

Shopee Purchases

Open the Shopee app, go to My Purchases, select the relevant order, and use the Return/Refund option when available.

Lazada Purchases

Open the Lazada app, go to My Orders, select the relevant order, and use the Return/Refund option when available.

Marketplace return and refund procedures, shipping arrangements, and processing timelines will follow the applicable platform policies, subject to Philippine consumer protection laws.

Customers may also contact Sampayan Xpress for troubleshooting, warranty assistance, or replacement-part inquiries.

If the marketplace's return/refund option is no longer available, customers may contact us directly for assistance with any remaining warranty or statutory consumer rights.

Please do not send marketplace purchases directly to our warehouse unless specifically instructed through an authorized return arrangement.

13. Return Shipping Fees

Responsibility for return shipping fees depends on the reason for the return.

Shipping Costs Covered by Sampayan Xpress

Sampayan Xpress will cover necessary shipping costs, as required by law, for:

• Verified manufacturing defects requiring a return

• Delivery damage for which we are responsible

• Incorrect items shipped due to our error

• Missing or nonconforming products requiring a legally mandated remedy

Shipping Costs Paid by the Customer

The customer is responsible for return and reshipping fees for:

• Approved discretionary exchanges due to the customer's incorrect size or model selection

• Other voluntary exchanges where the customer has agreed to bear shipping costs

Customers should coordinate return shipping arrangements with our customer service team before sending any product.

14. Return Receiving Address

Approved returns may be directed to:

Nocodec Inc. — Sampayan Xpress

Touchgold Complex, Brgy. Santiago
General Trias, Cavite, Philippines

This address is provided for coordinated returns only.

Please contact our customer service team before shipping any item.

15. Refund Processing

Once a refund has been approved, we will process it through the original payment method whenever practicable, or another mutually agreed method.

Refund processing times may vary depending on the payment provider, bank, or marketplace.

For Shopee and Lazada orders, refunds will generally be processed through the respective marketplace's official system.

Refunds will be issued in accordance with applicable consumer protection laws, including any legally required refund amounts or processing timelines.

Any partial refund or deduction will be made only where legally permitted and appropriate to the circumstances.

16. Relationship Between Returns and Warranty

Our Return & Refund Policy and Warranty Policy serve different purposes.

Return & Refund Policy

Explains the conditions and procedures for returns, exchanges, replacements, and refunds.

Warranty Policy

Explains the duration and scope of our limited warranty coverage for manufacturing defects.

For clarity:

• The 30-day warranty for non-electronic products is not a 30-day change-of-mind return period.

• The 1-year warranty for electronic products is not a 1-year unconditional return or refund period.

• The 14-day discretionary exchange period applies to eligible customer-selected wrong sizes or models, subject to approval.

• Legally protected claims remain subject to applicable Philippine consumer protection laws, regardless of the commercial warranty periods stated above.

Customers may refer to our separate Warranty Policy for full warranty terms.

17. Consumer Rights

Nocodec Inc. and Sampayan Xpress respect applicable Philippine consumer protection laws, including:

• Republic Act No. 7394 — Consumer Act of the Philippines

• Republic Act No. 11967 — Internet Transactions Act of 2023

Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce mandatory consumer rights or remedies.

Where applicable law provides customers with greater protection than this policy, the requirements of the law will prevail.

18. Contact Information

For questions, return requests, warranty claims, or refund assistance, please contact:

Nocodec Inc. — Sampayan Xpress

Business Address: Touchgold Complex, Brgy. Santiago, General Trias, Cavite, Philippines

Customer Service Email: admin@sampayanxpress.com

Contact Number: +63 917 712 2558

Website: https://www.sampayanxpress.com

Thank you for choosing Sampayan Xpress.

We are committed to providing quality products, fair resolutions, and dependable customer service.

 

Last Updated: October 14, 2026