Shipping policy

Sampayan Xpress® Shipping & Delivery Policy

Effective Date: October 8, 2026

At Sampayan Xpress®, we aim to provide safe, reliable, and efficient delivery services while keeping shipping costs reasonable for our customers.

Because our products are generally larger and heavier than ordinary parcels, delivery availability, fees, and schedules may vary depending on the customer's location, product size, weight, and selected shipping method.

All delivery options selected at checkout are subject to serviceability verification and final confirmation by our Sales Team.

1. In-House Delivery, Assembly & Installation

Our In-House Delivery service is available in selected areas only, subject to delivery routes, vehicle accessibility, product availability, and installation team scheduling.

Cavite

In-House Delivery is available in selected locations within:

  • General Trias

  • Tanza

  • Trece Martires

  • Dasmariñas

  • Rosario

  • Imus

  • Naic

  • Kawit

  • Noveleta

  • Bacoor

  • Silang

  • Cavite City

  • General Mariano Alvarez (GMA)

Other Cavite locations may arrange showroom pickup or third-party delivery, subject to availability.

Laguna

In-House Delivery is available in selected locations within:

  • San Pedro

  • Biñan

  • Santa Rosa

  • Cabuyao

  • Calamba — up to 55 km from our warehouse only

Other Laguna locations may use showroom pickup, Lalamove, or LBC where serviceable.

Rizal

In-House Delivery is available in selected locations within:

  • Antipolo City — up to 55 km from our warehouse only

  • Angono — up to 55 km from our warehouse only

  • Cainta — up to 55 km from our warehouse only

  • Taytay — up to 55 km from our warehouse only

Other Rizal locations may use showroom pickup, Lalamove, or LBC where serviceable.

Bulacan & Pampanga

Estimated Delivery & Assembly Lead Time: 7–13 Days

In-House Delivery and Assembly are available in selected Bulacan and Pampanga areas only.

  • The estimated lead time is 7–13 days, subject to route and team availability.

  • Not all cities, municipalities, or barangays are serviceable.

  • The confirmed delivery schedule will be coordinated by our Sales Team.

Metro Manila

In-House Delivery & Installation are available in selected Metro Manila areas, subject to serviceability, route availability, and schedule confirmation.

Important Conditions

  • Not all barangays, subdivisions, condominiums, or remote locations are serviceable, even within listed cities or municipalities.

  • Published distances are approximate. Actual serviceability is determined using the delivery address and accessible driving route.

  • Assembly and installation inclusions depend on the purchased product and selected service.

  • Delivery dates and arrival times are subject to confirmation.

  • Our Sales Team will coordinate through text, phone call, or email.

Selecting In-House Delivery at checkout does not guarantee that the address is serviceable.

2. Special / Urgent Delivery via Lalamove

Customers requiring urgent delivery or delivery outside our regular In-House coverage may arrange transportation through Lalamove.

Important Conditions:

  • The delivery fee displayed at checkout is an estimate only.

  • The actual fee is determined by the Lalamove app at the time of booking.

  • All Lalamove delivery charges are shouldered by the buyer.

  • The buyer pays the delivery fee directly to Lalamove.

  • Vehicle availability and suitability depend on the size and weight of the purchased items.

  • Assembly and installation are not included unless separately arranged and confirmed.

Customers may coordinate with our Sales Team before booking to confirm order readiness and pickup arrangements.

3. Provincial Delivery via LBC

For areas outside our In-House Delivery coverage, customers may choose shipping via LBC, subject to courier serviceability and parcel acceptance.

Why Shipping Fees May Be Higher

Many Sampayan Xpress products are made with genuine stainless steel and heavy-duty materials.

Unlike ordinary small parcels, our drying racks may be heavy, bulky, and require larger protective packaging.

Shipping fees are calculated based on factors including:

  • Actual or volumetric weight, as applicable

  • Package dimensions

  • Delivery destination

  • Applicable courier charges

Shipping Fee Confirmation

  • The shipping fee displayed at checkout may be an estimate.

  • Actual shipping charges will be verified before dispatch.

  • Any cost difference will be communicated to the customer for approval.

  • Additional shipping charges will not be collected without customer confirmation.

  • Assembly and installation are not included with LBC shipping.

If the customer does not agree to the final shipping fee, alternative arrangements or cancellation and applicable refund options will be offered.

4. Showroom Self-Pickup

Customers may collect their orders directly from our showroom in General Trias, Cavite.

  • Pickup is subject to order readiness and stock availability.

  • Customers must coordinate their pickup schedule in advance.

  • Customers may arrange their own third-party courier to collect their orders.

  • Buyers are responsible for ensuring their selected vehicle can safely accommodate the purchased items.

Self-pickup is recommended for customers who need their items urgently or whose locations are outside our delivery coverage.

5. Right to Refuse or Change Delivery Method

Sampayan Xpress reserves the right to decline a selected shipping or delivery method when the customer's address is outside our serviceable coverage or when delivery cannot reasonably or safely be completed.

This includes, but is not limited to:

  • Locations outside our In-House Delivery coverage

  • Addresses exceeding the applicable distance limit

  • Inaccessible roads or restricted locations

  • Unavailable delivery vehicles or installation teams

  • Courier restrictions

  • Safety concerns

  • Incomplete or incorrect customer addresses

  • Unforeseen operational circumstances

Alternative Delivery Arrangements

If the customer's selected delivery method is unavailable, Sampayan Xpress may offer:

  1. Showroom self-pickup

  2. Special delivery through Lalamove

  3. Provincial shipping through LBC

  4. Another available delivery schedule or service

Sampayan Xpress will contact the customer before changing the delivery method.

Any additional shipping charges, changes in service inclusions, or revised delivery arrangements must be communicated to and approved by the customer before dispatch.

If no suitable alternative can be agreed upon, the customer may cancel the unfulfilled order and request a refund of payments made, in accordance with applicable Philippine consumer protection laws.

6. Delivery Scheduling & Estimated Lead Times

Delivery schedules depend on the customer's location, selected service, product availability, and route capacity.

For Bulacan and Pampanga, the estimated In-House Delivery & Assembly lead time is 7–13 days.

For other serviceable locations, our Sales Team will provide the applicable delivery schedule after order verification.

Delivery lead times are estimates and may be affected by traffic, weather, road closures, vehicle breakdowns, courier delays, or other unforeseen circumstances.

Customers will be informed of material changes to their confirmed delivery arrangements.

7. Delivery Fees & Additional Charges

Delivery charges may vary based on:

  • Delivery destination

  • Product weight and dimensions

  • Number of items ordered

  • Delivery method

  • Assembly or installation requirements

  • Applicable courier charges

Any additional fees must be disclosed to the customer for approval before proceeding.

8. Customer Responsibilities

Customers are responsible for:

  • Providing a complete and accurate delivery address and contact information

  • Responding to order and delivery confirmation messages

  • Ensuring that the delivery location is accessible

  • Informing our team of subdivision, condominium, or building restrictions

  • Arranging an authorized recipient during the confirmed delivery schedule

  • Coordinating any required permits or access arrangements

Failure to provide the necessary information or access may result in delivery rescheduling and applicable additional charges, subject to prior disclosure and customer agreement.

9. Changes to Delivery Coverage & Policy

Sampayan Xpress reserves the right to update its delivery coverage, schedules, fees, and service arrangements due to fuel price increases, courier rate changes, operational requirements, and service availability.

Changes affecting already confirmed orders will be communicated to customers before implementation.

Nothing in this policy limits the customer's rights under applicable Philippine consumer protection laws.

10. Customer Assistance

For delivery inquiries, serviceability confirmation, shipping quotations, or showroom pickup arrangements, please contact our official Sampayan Xpress Sales Team.

Thank you for choosing Sampayan Xpress®!

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