Shipping & Delivery Policy

Operated by Nocodec Inc.

 

At Sampayan Xpress®, we aim to provide safe, reliable, and efficient delivery services while keeping shipping costs reasonable for our customers.

Because many of our products are larger and heavier than ordinary parcels, delivery availability, fees, and schedules may vary depending on the customer's location, product dimensions, weight, quantity, and selected delivery method.

This policy explains our delivery options, coverage areas, assembly and installation services, scheduling arrangements, and customer responsibilities.

All delivery options selected at checkout are subject to serviceability verification and final confirmation by our Sales Team.

Any additional charges or material changes to an agreed delivery arrangement will be communicated to the customer for approval before proceeding.

1. Available Delivery Options

Sampayan Xpress® offers four delivery options.

1.1 In-House Delivery & Installation

Our In-House Delivery service is available in selected areas, subject to delivery routes, vehicle accessibility, product availability, and team scheduling.

Assembly/Installation Fee: ₱350

• Assembly and installation services must be coordinated and confirmed in advance with our Sales Team.

• The ₱350 fee applies to standard assembly or installation of eligible products and is separate from applicable delivery charges.

• Additional charges may apply for multiple units or special installation requirements, subject to prior customer approval.

• Assembly and installation are subject to technician availability and location serviceability.

• Selecting In-House Delivery at checkout does not automatically guarantee that the customer's address is serviceable.

1.2 Self-Pickup at Showroom

Customers may personally collect their orders from our showroom.

Pickup Location:

Sampayan Xpress® / Nocodec Inc.
Touchgold Complex, Brgy. Santiago
General Trias, Cavite, Philippines

• No delivery fee applies to showroom self-pickup.

• Pickup is subject to order readiness and stock availability.

• Customers must coordinate their pickup schedule with our Sales Team.

• Customers may authorize a representative to collect their orders.

• Customers are responsible for ensuring that their vehicle can safely accommodate the purchased items.

1.3 Pickup via Lalamove

Customers may arrange pickup and delivery through Lalamove, subject to vehicle availability, product readiness, and pickup coordination.

All Lalamove delivery fees are shouldered by the buyer.

• The shipping amount displayed at checkout is an estimate only.

• The actual delivery fee is determined by Lalamove at the time of booking.

• The buyer pays the actual delivery fee directly to Lalamove at the time of booking.

• The final amount may vary depending on the destination, vehicle type, demand, and other applicable courier charges.

• Customers must coordinate with our Sales Team before booking to confirm order readiness.

• Assembly and installation are not included unless separately arranged and confirmed.

Any Lalamove amount displayed at checkout is for reference only and must not be collected by Sampayan Xpress if the customer is paying the courier directly.

1.4 Provincial Shipping via LBC

For locations outside our In-House Delivery coverage, customers may choose provincial shipping through LBC, subject to courier serviceability and parcel acceptance.

• The shipping amount displayed at checkout may be an estimate only.

• The final shipping fee may change depending on the size, weight, quantity, and number of items purchased, as well as the delivery destination.

• Shipping charges will be verified before dispatch.

• Any additional shipping charges will be communicated to the customer for approval before shipment.

• Assembly and installation are not included with LBC shipping.

If the customer does not agree to the final shipping fee, Sampayan Xpress may offer an alternative delivery arrangement.

If no mutually acceptable arrangement is available, the customer may cancel the unfulfilled order and receive a refund of payments already collected for that order, without a cancellation penalty.

2. In-House Delivery & Installation Coverage Areas

Our In-House Delivery and Installation services are available in selected areas only.

Cavite

• General Trias

• Tanza

• Trece Martires

• Dasmariñas

• Rosario

• Imus

• Naic

• Kawit

• Noveleta

• Bacoor

• Silang

• Cavite City

• General Mariano Alvarez (GMA)

Laguna

• San Pedro

• Biñan

• Santa Rosa

• Cabuyao

• Calamba — within 55 km of our warehouse only

Rizal

• Antipolo City — within 55 km of our warehouse only

• Angono — within 55 km of our warehouse only

• Cainta — within 55 km of our warehouse only

• Taytay — within 55 km of our warehouse only

Metro Manila

Selected locations within Metro Manila, subject to serviceability verification and delivery schedule confirmation.

Bulacan

Selected cities and municipalities only.

Estimated Delivery and Assembly Lead Time: 7–13 business days.

Pampanga

Selected cities and municipalities only.

Estimated Delivery and Assembly Lead Time: 7–13 business days.

Important Coverage Conditions

• Not all barangays, subdivisions, condominiums, or remote locations within the listed cities are serviceable.

• Distance limits are approximate and determined using the actual accessible driving route.

• Delivery and installation schedules depend on route availability, product readiness, and team scheduling.

• All serviceability arrangements must be confirmed by our Sales Team.

3. Order Processing & Delivery Scheduling

Orders are subject to payment verification, stock availability, product preparation, and delivery service confirmation.

For Bulacan and Pampanga, the estimated In-House Delivery and Assembly lead time is 7–13 business days.

For other serviceable locations, our Sales Team will provide the applicable delivery schedule after order verification.

Delivery estimates may be affected by traffic, weather, road closures, vehicle breakdowns, courier delays, or other unforeseen operational circumstances.

Customers will be informed of material changes to confirmed delivery arrangements.

4. Delivery Waiting-Time Policy

Sampayan Xpress deliveries are scheduled and conducted by batch.

Customers or their authorized representatives must be available during the confirmed delivery schedule.

The following waiting-time limits apply after the delivery team arrives at the confirmed location and notifies the customer:

• Delivery Only: Maximum waiting time of 15 minutes.

• Delivery with Assembly/Installation: Maximum waiting time of 30 minutes.

If the customer or authorized recipient is unavailable or the delivery location cannot be accessed within the allotted waiting period, the delivery or installation may need to be rescheduled.

Additional redelivery or rescheduling fees may apply when the unsuccessful attempt is attributable to the customer.

Any additional fees will be disclosed and approved before the new delivery arrangement is confirmed.

5. Assembly & Installation Requirements

Customers who avail of our assembly or installation service must ensure the following:

Installation Location

The customer must clearly identify and prepare the exact location where the product will be assembled or installed.

The installation area must be accessible, suitable, and reasonably safe for the work.

Required Permits

The customer is responsible for securing any necessary permits or approvals from the building administration, condominium management, subdivision administration, property owner, or other relevant authority.

Authorized Representative

The homeowner or an authorized adult representative must be present during the scheduled installation or assembly.

Site Conditions

Customers must inform our team of relevant conditions that may affect installation, including concealed wiring, plumbing, unusual wall materials, restricted drilling areas, or other structural limitations.

Sampayan Xpress and its authorized installation partners are not responsible for damage caused solely by concealed or undisclosed site conditions that could not reasonably have been identified through ordinary inspection and appropriate care.

This limitation does not exclude responsibility for negligence, improper workmanship, or other circumstances for which Sampayan Xpress or its installation partners are legally responsible.

Our installation team may postpone or decline work that cannot reasonably be completed safely.

6. Installation Workmanship Warranty

Sampayan Xpress provides a separate 14-day limited installation workmanship warranty beginning on the date installation or assembly is completed.

This covers verified workmanship defects arising directly from installation or assembly performed by Sampayan Xpress or its authorized installation partners.

If a covered workmanship issue is verified, we will arrange appropriate corrective work without charging the customer for the correction.

The installation workmanship warranty does not cover issues caused solely by customer modifications, unauthorized dismantling, misuse, overloading, accidental damage, or work performed by unauthorized installers.

This 14-day installation workmanship warranty is separate from the product warranty.

Products remain covered by the applicable Nocodec Inc. limited product warranty:

• Electronic products: 1 year from delivery

• Non-electronic products: 30 days from delivery

Installation does not shorten the product warranty period.

Nothing in this section restricts mandatory consumer rights under Philippine law.

7. Changes to Delivery Address

Customers who wish to change their delivery address should notify Sampayan Xpress at least one day before the scheduled delivery date.

Address changes are subject to serviceability verification and route availability.

If the delivery team has already departed, changes may result in additional delivery charges or rescheduling.

Any additional charges must be disclosed and approved by the customer.

If the new address is outside the serviceable area, an alternative delivery arrangement may be required.

8. Changes to Delivery or Installation Arrangements

Customers who wish to change their delivery or installation arrangements should notify our Sales Team at least one day before the scheduled delivery date.

If a customer selects installation but the service cannot proceed because of customer-imposed time restrictions, unavailable access, or incomplete site preparation, the delivery may proceed without installation if the customer agrees.

Any adjustment to the paid installation charge will be communicated and resolved based on the services actually provided, agreed terms, and applicable consumer rights.

Customers who request installation after their product has already been delivered may arrange a separate installation visit.

Additional transportation or installation charges may apply, subject to prior disclosure and approval.

9. Unavailable Delivery Methods

Sampayan Xpress may decline a selected delivery method when the customer's address is outside the applicable service coverage or delivery cannot reasonably or safely be completed.

Reasons may include:

• Locations outside our In-House Delivery coverage

• Addresses exceeding applicable distance limits

• Inaccessible roads or restricted locations

• Unavailable delivery vehicles or installation teams

• Courier restrictions

• Safety concerns

• Incomplete or incorrect addresses

• Unforeseen operational circumstances

If the selected delivery method is unavailable, our Sales Team may offer an alternative delivery option or schedule.

Any additional charges or changes in service inclusions must be communicated and approved before proceeding.

If no mutually acceptable arrangement is available, the customer may cancel the unfulfilled order and receive a refund of payments made, without a cancellation penalty.

10. Delivery Fees & Additional Charges

Delivery charges may vary based on:

• Delivery destination

• Product weight and dimensions

• Number of items ordered

• Selected delivery method

• Assembly or installation requirements

• Applicable courier charges

Additional fees must be disclosed and approved before proceeding.

Customers will not be required to pay undisclosed additional charges as a condition of receiving an order under an already confirmed delivery arrangement.

11. Customer Responsibilities

Customers are responsible for:

• Providing a complete and accurate delivery address and contact information

• Responding to order and delivery confirmation messages

• Being available during the confirmed delivery schedule

• Arranging an authorized recipient

• Ensuring reasonable access to the delivery or installation area

• Informing our team of building or subdivision restrictions

• Securing necessary permits or approvals

• Preparing the installation area before the scheduled service

• Disclosing relevant site conditions and access limitations

Failure to meet these responsibilities may result in delivery rescheduling and applicable additional charges, subject to prior disclosure and customer agreement.

12. Damaged, Missing, or Incorrect Items

Customers are encouraged to inspect their orders upon receipt.

If an item arrives damaged, incomplete, or incorrect, please contact our customer service team as soon as reasonably possible.

We encourage reporting delivery-related concerns within 7 days of receipt to facilitate prompt investigation and resolution.

This recommended reporting period does not restrict legally available remedies.

For return eligibility, replacements, refunds, and shipping responsibilities relating to damaged or incorrect deliveries, please refer to our separate Return & Refund Policy.

Manufacturing defects are covered under the applicable Warranty Policy issued by Nocodec Inc.

13. Changes to Delivery Coverage & Policy

Sampayan Xpress may update its delivery coverage, schedules, fees, and service arrangements due to changes in courier rates, fuel costs, operational requirements, or service availability.

Changes affecting already confirmed orders will be communicated to customers before implementation.

Material changes to an agreed delivery arrangement will require customer consent where applicable.

Nothing in this policy limits mandatory consumer rights.

14. Consumer Protection

Sampayan Xpress and Nocodec Inc. respect applicable Philippine consumer protection laws, including:

• Republic Act No. 7394 — Consumer Act of the Philippines

• Republic Act No. 11967 — Internet Transactions Act of 2023

Where applicable law provides greater protection than this policy, the requirements of the law will prevail.

15. Contact Information

For delivery inquiries, serviceability confirmation, shipping quotations, installation scheduling, or showroom pickup arrangements, please contact:

Nocodec Inc. — Sampayan Xpress®

Business Address: Touchgold Complex, Brgy. Santiago, General Trias, Cavite, Philippines

Email: admin@sampayanxpress.com

Phone: +63 917 712 2558

Website: https://www.sampayanxpress.com

Thank you for choosing Sampayan Xpress®.

Save Space. Less Mess. No Stress.

 

Effective Date: October 14, 2026

Return & Refund Policy

Nocodec Inc. | Sampayan Xpress

At Sampayan Xpress, operated by Nocodec Inc., we are committed to providing quality products and dependable customer service.

This Return & Refund Policy explains the conditions and procedures for returns, exchanges, replacements, and refunds.

It applies to purchases made through the official Sampayan Xpress website and authorized direct-sales channels. Purchases made through Shopee, Lazada, or other marketplaces are also subject to the applicable marketplace procedures.

This policy operates alongside our separate Warranty Policy and does not limit mandatory consumer rights under Philippine law.

1. Eligible Reasons for Returns or Refunds

Customers may request an appropriate remedy if a product:

• Has a manufacturing defect

• Arrives damaged during delivery

• Is different from the item ordered due to an error on our part

• Is missing essential parts or components

• Materially differs from its advertised description or specifications

• Otherwise fails to meet applicable consumer protection requirements

Requests will be assessed based on the nature of the concern, available information, and applicable consumer rights.

Manufacturing-defect coverage is explained in our separate Warranty Policy.

2. Product Warranty

Products sold by Sampayan Xpress are covered by the applicable limited warranty issued by Nocodec Inc.

Electronic products carry a 1-year limited warranty, while non-electronic products carry a 30-day limited warranty, both covering manufacturing defects.

For complete warranty coverage, exclusions, and claim procedures, please refer to our separate Warranty Policy.

These commercial warranty periods do not restrict statutory consumer rights under Philippine law.

3. Reporting Damaged, Defective, or Incorrect Items

Customers are encouraged to inspect their orders upon delivery.

If an item arrives damaged, incomplete, defective, or incorrect, please contact us as soon as reasonably possible.

We encourage customers to report delivery-related concerns within 7 days of receiving the order to facilitate prompt investigation and resolution.

However, this reporting period is not an absolute deadline for legally protected claims and does not shorten the applicable limited warranty period.

Email: admin@sampayanxpress.com

Phone: +63 917 712 2558

4. Change-of-Mind Returns

Sampayan Xpress generally does not accept returns or refunds solely because a customer:

• Changes their mind after purchasing

• No longer needs the product

• Prefers a different design or color

• Finds a similar product at a lower price elsewhere

• Selects a product that does not suit their personal preference, despite being accurately described

This applies to correctly delivered products that conform to their advertised descriptions and specifications.

These restrictions do not apply when a return or other remedy is required under Philippine consumer protection laws.

5. Wrong Size or Wrong Model Exchanges

If a customer accidentally orders the wrong size or model, Sampayan Xpress may approve an exchange at its discretion.

To qualify for consideration:

• The exchange request must be submitted within 14 days from the date of delivery.

• The product must be unused, uninstalled, and in its original condition.

• All parts and accessories must be complete.

• Original packaging should be retained where reasonably available.

• The requested replacement product must be available.

• The exchange must receive prior approval from our customer service team.

Shipping Fees for Customer-Requested Exchanges

For approved exchanges resulting from a customer's incorrect size or model selection:

• The buyer pays the return shipping fee.

• The buyer pays the reshipping fee for the replacement product.

• Any applicable price difference must be settled before the replacement is shipped.

If the replacement product costs less, any applicable price adjustment will be handled according to the agreed exchange arrangement.

Sampayan Xpress reserves the right to decline discretionary exchanges that do not meet these conditions.

If the wrong item or size was sent due to an error by Sampayan Xpress, the concern will instead be handled as a seller error, and necessary shipping costs will be covered by us as required by law.

These discretionary exchange conditions do not restrict statutory remedies for defective or nonconforming products.

6. Manufacturing Defects

If a product has a manufacturing defect, customers may request an appropriate remedy under the applicable limited warranty or Philippine consumer protection laws.

Depending on the circumstances, the resolution may include:

• Repair

• Replacement of defective parts

• Replacement of the entire product

• Refund, where applicable

For minor issues involving replaceable components, we may offer replacement parts as an efficient solution.

However, customers retain any alternative remedy required by applicable consumer protection laws.

For warranty periods, coverage, exclusions, and claim procedures, please refer to our separate Warranty Policy.

7. Items Damaged During Delivery

If an item arrives damaged during shipping, customers should contact our customer service team as soon as reasonably possible.

Please provide the order details and a description of the damage.

Photos of the product and shipping packaging are helpful for assessing the concern and coordinating with the courier, but an unboxing video is not mandatory to exercise statutory consumer rights.

Where the damage occurred before the risk of loss legally passed to the customer, Sampayan Xpress will arrange an appropriate remedy in accordance with applicable law.

Customers will not be charged necessary return or replacement shipping fees for delivery damage for which Sampayan Xpress is legally responsible.

8. Missing Parts or Components

If an order arrives with missing essential parts or accessories, please contact our customer service team.

Where appropriate, we may arrange shipment of the missing components at no additional cost to the customer.

If sending replacement parts does not adequately resolve the issue, other remedies may be provided in accordance with applicable consumer rights.

9. Sale and Promotional Items

Products purchased during sales, clearance events, special promotions, or discount campaigns are generally not eligible for voluntary change-of-mind returns or exchanges unless otherwise stated in the promotion's terms.

However, sale and promotional items remain eligible for applicable warranty coverage and legally required remedies for manufacturing defects, delivery damage, seller errors, or product nonconformities.

Promotional freebies are generally not separately refundable for cash unless required by law or the promotion's terms.

If a promotional bundle is incomplete or does not meet its advertised terms, customers may request an appropriate resolution.

10. Used, Installed, or Modified Products

Products that have been used, installed, altered, or modified are generally not eligible for discretionary change-of-mind returns or exchanges.

However, use or installation does not automatically invalidate a legitimate manufacturing-defect claim.

Warranty eligibility will depend on whether the reported issue resulted from a covered manufacturing defect or an excluded cause, subject to applicable consumer rights.

11. Return and Refund Procedures for Website Orders

For orders placed through our official Sampayan Xpress website, please follow these steps:

Step 1: Contact Customer Service

Email admin@sampayanxpress.com with your order number and reason for requesting a return, exchange, replacement, or refund.

Step 2: Provide Supporting Information

Please include:

• Order number or proof of purchase

• Product name and model

• Date of delivery

• Description of the concern

• Photos or videos, if available

Step 3: Claim Assessment

Our customer service team will review the concern and may request additional information or product inspection.

Step 4: Return Instructions

If a physical return is necessary, we will provide instructions for the return process.

Step 5: Resolution

Once the claim has been assessed, we will coordinate the appropriate remedy in accordance with this policy and applicable consumer rights.

Please do not return products without first coordinating with our customer service team.

12. Shopee and Lazada Orders

For orders purchased through our official Shopee or Lazada stores, customers should initiate formal return and refund requests through the respective marketplace's official system, where available.

Shopee Purchases

Open the Shopee app, go to My Purchases, select the relevant order, and use the Return/Refund option when available.

Lazada Purchases

Open the Lazada app, go to My Orders, select the relevant order, and use the Return/Refund option when available.

Marketplace return and refund procedures, shipping arrangements, and processing timelines will follow the applicable platform policies, subject to Philippine consumer protection laws.

Customers may also contact Sampayan Xpress for troubleshooting, warranty assistance, or replacement-part inquiries.

If the marketplace's return/refund option is no longer available, customers may contact us directly for assistance with any remaining warranty or statutory consumer rights.

Please do not send marketplace purchases directly to our warehouse unless specifically instructed through an authorized return arrangement.

13. Return Shipping Fees

Responsibility for return shipping fees depends on the reason for the return.

Shipping Costs Covered by Sampayan Xpress

Sampayan Xpress will cover necessary shipping costs, as required by law, for:

• Verified manufacturing defects requiring a return

• Delivery damage for which we are responsible

• Incorrect items shipped due to our error

• Missing or nonconforming products requiring a legally mandated remedy

Shipping Costs Paid by the Customer

The customer is responsible for return and reshipping fees for:

• Approved discretionary exchanges due to the customer's incorrect size or model selection

• Other voluntary exchanges where the customer has agreed to bear shipping costs

Customers should coordinate return shipping arrangements with our customer service team before sending any product.

14. Return Receiving Address

Approved returns may be directed to:

Nocodec Inc. — Sampayan Xpress

Touchgold Complex, Brgy. Santiago
General Trias, Cavite, Philippines

This address is provided for coordinated returns only.

Please contact our customer service team before shipping any item.

15. Refund Processing

Once a refund has been approved, we will process it through the original payment method whenever practicable, or another mutually agreed method.

Refund processing times may vary depending on the payment provider, bank, or marketplace.

For Shopee and Lazada orders, refunds will generally be processed through the respective marketplace's official system.

Refunds will be issued in accordance with applicable consumer protection laws, including any legally required refund amounts or processing timelines.

Any partial refund or deduction will be made only where legally permitted and appropriate to the circumstances.

16. Relationship Between Returns and Warranty

Our Return & Refund Policy and Warranty Policy serve different purposes.

Return & Refund Policy

Explains the conditions and procedures for returns, exchanges, replacements, and refunds.

Warranty Policy

Explains the duration and scope of our limited warranty coverage for manufacturing defects.

For clarity:

• The 30-day warranty for non-electronic products is not a 30-day change-of-mind return period.

• The 1-year warranty for electronic products is not a 1-year unconditional return or refund period.

• The 14-day discretionary exchange period applies to eligible customer-selected wrong sizes or models, subject to approval.

• Legally protected claims remain subject to applicable Philippine consumer protection laws, regardless of the commercial warranty periods stated above.

Customers may refer to our separate Warranty Policy for full warranty terms.

17. Consumer Rights

Nocodec Inc. and Sampayan Xpress respect applicable Philippine consumer protection laws, including:

• Republic Act No. 7394 — Consumer Act of the Philippines

• Republic Act No. 11967 — Internet Transactions Act of 2023

Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce mandatory consumer rights or remedies.

Where applicable law provides customers with greater protection than this policy, the requirements of the law will prevail.

18. Contact Information

For questions, return requests, warranty claims, or refund assistance, please contact:

Nocodec Inc. — Sampayan Xpress

Business Address: Touchgold Complex, Brgy. Santiago, General Trias, Cavite, Philippines

Customer Service Email: admin@sampayanxpress.com

Contact Number: +63 917 712 2558

Website: https://www.sampayanxpress.com

Thank you for choosing Sampayan Xpress.

We are committed to providing quality products, fair resolutions, and dependable customer service.

 

Last Updated: October 14, 2026

Warranty Policy

Nocodec Inc.

At Nocodec Inc., we are committed to providing quality products and dependable customer service. We stand behind the products we sell and offer limited warranty coverage for manufacturing defects.

This Warranty Policy applies to eligible products sold through Nocodec Inc.'s official brands, websites, and authorized sales channels, including Sampayan Xpress, unless different warranty terms are expressly stated for a particular product.

1. Warranty Period

Nocodec Inc. provides the following limited warranty coverage:

Product Category	Warranty Period
Electronic products	1 year
Non-electronic products	30 days

The warranty period begins on the date the customer receives the product.

These warranty periods cover manufacturing defects only. They are not unconditional return or refund periods.

2. What the Warranty Covers

Our limited warranty covers verified manufacturing defects affecting a product's quality, functionality, or intended use under normal operating conditions.

Electronic Products — 1-Year Warranty

Coverage includes manufacturing-related defects involving:

• Motors and built-in electronic components

• Switches, controls, and electrical connections

• Mechanical components affected by manufacturing faults

• Other manufacturing-related failures that prevent normal product operation

Non-Electronic Products — 30-Day Warranty

Coverage includes manufacturing-related defects involving:

• Defective joints, hinges, or connecting components

• Faulty or improperly manufactured parts

• Structural defects arising from manufacturing

• Other manufacturing defects affecting normal product functionality

Warranty coverage is subject to assessment of the reported defect.

3. Warranty Exclusions

Our limited warranty does not cover damage caused solely by:

• Normal wear and tear

• Improper assembly, installation, or handling

• Misuse, negligence, or accidental damage

• Exceeding recommended weight or load capacities

• Unauthorized repairs or modifications

• Improper cleaning, storage, or maintenance

• Exposure to harsh chemicals or corrosive substances

• Environmental damage caused by excessive humidity, moisture, or salt air

• Electrical surges, incorrect voltage, or improper electrical connections

• Use contrary to the product's intended purpose or operating instructions

Rust and Corrosion

Rust or corrosion caused by external environmental conditions, such as excessive moisture, humidity, salt air, or chemical exposure, is not covered under the limited warranty.

These exclusions do not remove mandatory consumer rights.

4. How to Claim Your Warranty

To request warranty assistance, please contact Nocodec Inc. within the applicable limited warranty period.

Email: admin@sampayanxpress.com

Please provide:

• Order number or proof of purchase

• Product name and model

• Date of delivery

• Description of the reported defect

• Photos or videos of the issue, if available

Our customer service team will review the claim and may request troubleshooting, additional information, or product inspection to determine whether the issue is covered.

Photos and videos are encouraged to help us assess the issue, but an unboxing video is not required to exercise statutory consumer rights.

5. Warranty Resolution

If a manufacturing defect is verified and covered by the limited warranty, Nocodec Inc. will arrange an appropriate resolution, which may include:

• Repairing the defective product

• Replacing the defective component

• Replacing the entire product

• Providing a refund where applicable under consumer protection laws

The appropriate remedy will depend on the nature of the defect, available parts, product condition, and applicable legal requirements.

Customers will not be charged necessary shipping fees for warranty remedies that Nocodec Inc. is legally obligated to provide.

6. Purchases Through Shopee and Lazada

Customers who purchased products through our official Shopee or Lazada stores may contact Nocodec Inc. directly for warranty assistance.

Where a formal marketplace return or refund process is available, customers should follow the applicable platform procedures.

If the marketplace return period has ended, customers may still contact us regarding any remaining limited warranty coverage or statutory consumer rights.

Please coordinate with our customer service team before sending a product for inspection, repair, or replacement.

7. Returns, Exchanges, and Refunds

This Warranty Policy covers limited warranty protection for manufacturing defects.

For information about returns, incorrect deliveries, wrong-size exchanges, return shipping fees, sale items, and refund processing, please refer to the Return & Refund Policy of the store where your purchase was made.

8. Consumer Rights

This limited warranty is provided in addition to applicable rights under Philippine law, including:

• Republic Act No. 7394 — Consumer Act of the Philippines

• Republic Act No. 11967 — Internet Transactions Act of 2023

Nothing in this policy is intended to exclude, shorten, or restrict mandatory consumer rights or legally available remedies.

9. Contact Information

Nocodec Inc.

Business Address: Touchgold Complex, Brgy. Santiago, General Trias, Cavite, Philippines

Email: admin@sampayanxpress.com

Phone: +63 917 712 2558

For warranty concerns, please contact our customer service team before sending any product for inspection or repair.

Thank you for choosing products sold by Nocodec Inc.

 

Last Updated: October 14, 2026

Read our Return & Warranty Policy →